Shipping & Return Policy – Gadget Store Pakistan

Shipping Policy

Delivery Areas: We deliver to all major cities of Pakistan including Rawalpindi, Islamabad, Karachi, Lahore, Faisalabad, Peshawar, Multan and more.

Delivery Time

Rawalpindi

1–2 working days

Major Cities

2–4 working days

Other Areas

4–6 working days

Delivery Charges

Free delivery on selected products.
Standard delivery charges will be shown at checkout

Order Confirmation

Customers receive an SMS/Email confirmation once the order is placed.

Order Tracking

A tracking ID is shared after dispatch for real-time updates.

Delays

Sometimes delays may occur due to weather conditions, courier service issues, or public holidays.

Return & Exchange Policy

We want you to shop with confidence. If something goes wrong, you can easily request a return or exchange.

Return Window

Within 7 days of delivery

Eligibility

1. Item must be unused and in original packaging.
2. Invoice/order number required for proof.

Non-Returnable Items

1. Personal care items, earphones, or hygiene products.
2. Customized or digital items.
3. Products damaged due to misuse

Process

1. Contact us at support@gadgetsstorepk.com or call +92 0314-9672353.
2. Share order details and reason for return/exchange.
3. Send the product back via a trusted courier service.
4. Once inspected, refund or exchange will be processed.

Refund Method

1. Prepaid orders → refunded to original payment method.
2. Cash on Delivery orders → refunded via bank transfer.
3. Processing time: 7–10 working days after approval.

Damaged or Wrong Products

1. If the product is damaged, defective, or incorrect, contact us within 48 hours of delivery.
2. Provide pictures/videos as proof.
3. We will arrange a replacement or refund at no extra cost

Customer Responsibilities

1. Provide correct shipping details (address & phone number).
2. Keep original packaging safe until you are satisfied with the product.
3. Return shipping charges are borne by the customer (except for wrong/damaged items).